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Return Policy for Fabrics
New Toto Stores (newtoto.com)
To Avoid Fabric Returns, PLEASE ORDER A FREE SAMPLE.
When you purchase a fabric from us, we cut the quantity you require from a bolt of fabric. As is the industry standard, returns are not accepted on cut goods. However we offer FREE samples of every fabric. The ONLY way to make sure that the fabric you see on the website is right for your application is to order a free cutting. Please call if you have any questions.
All of our fabric is 1st Quality. We inspect every piece of fabric after we receive it and before it is shipped to you. If your order can not be filled without including a flaw, we will communicate with you and see if there is any way to accommodate your needs.
Some Fabrics might have selvage damage. This will be carefully described whenever that is the case.
If the fabric is defective we will fully refund the purchase price.
We may accept returns of cut yardage orders over 25 yards. Returns of this type must be authorized and a store credit of the purchase price of the fabric will be issued.
Shipping charges are NOT refunded on return orders .
If you have any questions about this policy, please ask before you order. Send inquiries to: sidney@newtotostores.com
Thank you for shopping at Newtoto.com!